Returns & Exchanges

At by charlotte, we want you to love your fashion pieces, which is why we offer a 30-day return window for items in original, unworn condition. Please ensure all tags remain attached and the original packaging is intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original protective bags and shipping box to ensure they arrive back to us in perfect condition.

• 3.
  Ship Your Return

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.

• 4.
  Quality Check & Refund

  Once our team receives and inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.